Who handles your information
Moonroof Entertainment operates Moonroof+. This policy covers our website and installable web app, account services, creator submissions, advertising accounts, and support communications. For privacy requests, contact moonroofent@gmail.com.
Information we collect
- Account information: email address, display name, protected password information, verification and session records, account role and status, subscription choice, and the time and version of signup acknowledgments.
- Viewing and service activity: saved titles, watch history and playback progress, device and stream information where used for access control, notifications, and analytics events used to operate and understand the service.
- Billing records: payment-provider identifiers, subscription status, transaction amounts and dates, and related records. Our checkout sends payment details to the payment provider; our application does not ask you to send full card numbers to Moonroof+ support.
- Creator and partner information: contact names, companies, project descriptions, screeners, uploaded files, artwork, rights evidence, campaign details, referral records, and payout information you provide.
- Technical and communication information: request logs, IP addresses and browser/device information processed by hosting and delivery providers, security events, and messages you send to us.
We receive information directly from you, from your use of the service, and from providers supporting hosting, streaming, email, and payment processing.
How we use it
We use information to create and protect accounts, verify email, remember your plan choice, provide playback and saved lists, process authorized transactions, operate creator and advertising workflows, communicate about the service, troubleshoot problems, measure performance, prevent fraud, enforce rights and agreements, and meet legal obligations. A saved paid-plan choice does not authorize a charge. Promotional messages, if offered, have their own preferences and opt-out instructions; essential account and billing notices may still be necessary.
When information is shared
Authorized Moonroof+ team members can access information needed for their duties. Providers such as Cloudflare for hosting, storage and video delivery, Square for checkout and payment processing when enabled, and Resend for transactional email receive information necessary for their services. Providers operate under their applicable terms and privacy notices. Information may also be disclosed to respond to lawful requests, protect users and rights, resolve disputes, or support a business transfer with appropriate safeguards.
Shared video-library operations with VOW Network or TehutiTV can involve video masters, artwork, title metadata, rights approvals, and uploader identifiers where authorized. That workflow does not authorize unrestricted access to viewer accounts, passwords, watch history, or billing records. Creator content may be public once approved and published.
We use advertising and viewing-event records to manage campaigns and reporting. Before introducing a new advertising or tracking practice that requires consent or an opt-out, we will provide the relevant notice and controls. This policy does not claim that a browser setting removes operational records already collected.
Cookies and local device storage
Session cookies keep you signed in. The installable app uses a service worker and browser storage for public assets and an offline screen; it does not provide offline access to private account records or automatically download videos. See the Cookies & Local Storage Policy for controls and limitations.
Retention and security
We retain information for as long as reasonably needed to provide the service, resolve account and rights matters, prevent fraud, and meet accounting or legal obligations. Retention varies by record; we do not promise a single deletion period for all data. After an approved deletion request, records may remain where legally required or needed for legitimate security or dispute purposes. Access controls, password protection, and transport security reduce risk, but no online service is risk-free.
Your choices and requests
You can manage available viewing features in your account, sign out, control browser storage, and contact us to request access, correction, deletion, a copy of your information, or exercise privacy rights available in your location. Send requests from your account email where possible. We may verify identity and explain any lawful limits before acting. Do not email passwords, full payment-card numbers, or unnecessary identity documents. A parent or guardian can contact us about a minor’s account. Where applicable, you may appeal a declined request by replying with “Privacy appeal” and seek help from the appropriate regulator.
Young viewers and international access
The platform and programming are intended for people aged 16 and older. Signup requires an affirmative age-eligibility declaration, which is recorded with the account acknowledgments; this declaration is not independent identity or age verification. Do not create an account for someone under 16. Viewers under 18 need parent or guardian approval. Moonroof+ is not directed to children under 13. If you believe a person under 16, including a child under 13, has provided personal information, contact us so we can investigate and address the account and information. Providers may process data in the United States and other locations; applicable protections can differ by location. We do not assume every title or service is available in every country.
Policy changes
We will update the date on this page when practices change and provide additional notice or request consent when required for material changes. Contact: moonroofent@gmail.com.